Privacy Policy 

At Clinical Nutrition by Ola, we are committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

Collection of Personal Information

We collect personal and sensitive health information to provide safe, effective, and personalised nutritional care. This may include your name, contact details, medical history, dietary habits, test results, and current medications.

 

How Your Information Is Used

Your information is used for the following purposes:

• Assessing suitability for nutrition services

• Developing and updating treatment plans

• Referrals for functional/pathology testing (e.g., microbiome, SIBO)

• Communication with your GP or other healthcare providers (with your consent)

• Appointment reminders, billing, and administrative functions

• Legal or regulatory requirements (e.g., subpoenas)

Your data will not be disclosed without your written consent unless required by law. All digital records are stored securely.

 

Fees & Cancellation Policy

Fees

• Fees are payable at the time of booking consultation.

• We accept Visa, Mastercard, EFTPOS, and bank transfers. (Surcharges may apply.)

Cancellations

To help us serve all clients effectively:

• 24+ hours' notice is required for rescheduling or cancellations.

• Cancellations with less than 24 hours’ notice will incur a 50% cancellation fee.

• No-shows will be charged the full consultation fee.

If you are unwell or experiencing extenuating circumstances, please notify us as early as possible to discuss options.

 

Informed Consent

By commencing care with Clinical Nutrition by Ola, you confirm that:

• You understand that nutritional consultations are not a substitute for medical diagnosis or treatment.

• The service provided is focused on dietary, lifestyle, and nutritional support to promote general health and wellbeing.

• You will inform your practitioner of any changes to your medications, health status, or relevant test results.

• You will not cease or alter prescribed medication without guidance from your medical practitioner.                                                             

 

Private health fund rebates

Private health fund rebates may be available for Clinical Nutrition consultations depending on your insurer, your level of extras cover, and whether my provider registration is accepted by your fund. Please check directly with your health fund before booking. Microbiome testing, supplements and functional tests are not usually claimable; rebates generally apply only to eligible consultations